Responsible Gaming at zbajje

🪪 Age Verification

Every new player who registers with zbajje is required to verify their age before their account is fully activated. This process involves submitting a copy of a government-issued identity document — such as a Bangladesh National ID card or passport — along with confirmation of date of birth during registration.

zbajje reserves the right to request additional age verification documentation at any time, including before processing any withdrawal. Accounts where age cannot be confirmed to our satisfaction will be suspended pending verification, and any winnings accrued during an unverified period may be withheld pending review.

If you are a parent or guardian and suspect that a minor in your household has accessed zbajje, please contact our support team immediately at [email protected]. We will take prompt action to close the account and return any deposited funds to the payment source.

🔒 Protecting Young People

zbajje strongly encourages parents and guardians to use parental control software to prevent underage individuals from accessing gambling websites. Where household devices are shared, consider tools that restrict access to gambling content by category.

If you share a device with younger family members, always log out of your zbajje account after each session and never save your login credentials in a shared browser. Your zbajje account and any funds within it are your personal responsibility.

⚙️ Activating Tools in Your Account

All responsible gaming tools are accessible directly through your zbajje account settings once you are logged in. Navigate to the Responsible Gaming section of your account dashboard to view and activate deposit limits, session time reminders, cooling-off periods, loss limits, and self-exclusion.

Changes that restrict your activity — such as reducing a deposit limit, activating a cooling-off period, or requesting self-exclusion — take effect immediately. No waiting period applies to restrictions. This means that if you feel the urge to gamble beyond your means, you can act on that feeling instantly.

• Log in to your zbajje account
• Go to Account Settings → Responsible Gaming
• Select the tool you want to activate
• Confirm your choice — restrictions take effect immediately

✉️ Contacting zbajje Support

If you prefer to speak with a member of the zbajje team directly about responsible gaming concerns, our support team is available 24 hours a day, 7 days a week. You can reach us by email at [email protected]. Please include "Responsible Gaming" in the subject line so your message is routed directly to a trained team member.

When you contact us about responsible gaming, you will always be treated with empathy and without judgment. We will never pressure you to continue playing or delay acting on a self-exclusion request. Your wellbeing comes before any commercial consideration.

🔄 Returning After Self-Exclusion

If you have self-excluded for a fixed period and wish to reactivate your account when that period ends, you must contact zbajje support to request reactivation. Accounts are not reactivated automatically. There is a mandatory 7-day reflection period before reactivation can be processed for exclusions of 6 months or longer.

For permanent self-exclusion, reactivation is not available. This option is designed for players who have made a firm, long-term decision to stop gambling and should be chosen with care.